The payment methods used by us are those established by Bozinga.com for international payments and other more accessible means for national payments.
Some of the Products offered may undergo some price changes during the day. The variations may be due to causes beyond the control of FUNDECOOPAGRO, and, therefore, will correspond to the behavior of the market.
The sale amount of the product already includes the export tariffs such as tariffs, taxes and other applicable values, so that the CONSUMER will not have to make any additional payment upon receiving his product.
The General Terms and Conditions apply to our offered products. In case of any contradiction with what is established in this Payment Policy, the provisions of this document will prevail.
In some countries, international products may have limitations regarding the means of payment available for purchase.
Under Article 275 of the Customs Statute, in an international purchase or order, the Client:
You can only purchase six (6) units of the same reference.
The total value of the order cannot exceed the value of Two thousand US dollars (USD 2,000) and, The total weight of the order cannot exceed fifty (50) kilograms.
The language of the complementary documentation included in the products, such as instructions and safety warnings, could be different from Spanish. Buyer will be responsible for proper use of the product.
FACTORS TO CALCULATE THE SHIPPING COST
1. Type of product.
We classify the products of your order according to their nature, that is: tangible
2. Weight and dimensions of the product.
For the calculation of the shipping cost, the weight that is greater between the specific weight and the volumetric weight is taken into account, that is, if the specific weight of a product is 1.5 kg, but due to its dimensions they give a volumetric weight of 5 kg, the latter will be taken into account to perform the calculation.
The size of the products plays a fundamental role because, depending on the dimensions of the product, it will be the size of the final package.
3. Origin and destination of the product.
You should know that not all products are NOT in our main warehouse, as we will have different production areas and they are the ones who carry out the entire shipping process; for this reason, it is possible that your products come from different cities.
If you add more than one product to your shopping cart and the origin is not the same for all, then we will not be able to dispatch all your products in the same shipment.
Keep in mind that, when making your purchase, you can choose between regular shipping or express shipping, with the latter, your product will arrive in less time than established by paying an extra amount in the shipping cost (this option does not apply to all the products).
What is the shipping cost:
When adding one or more than one product to your shopping cart, our system calculates the shipping cost taking into account factors such as the origin, weight and dimensions of the product, the delivery destination, etc.
First, products go through these criteria individually. Later, if they can be grouped (consolidated) and shipped in the same package, the system recalculates this grouping to obtain the final shipping cost.
When making your purchase, you can choose between regular shipping or express shipping, with the latter, your product will arrive in a shorter time than the established one by paying an extra amount in the shipping cost (this option does not apply to all products). Delivery times. In each product there will be the pertinent options for export and the particular conditions of each one no longer than 90 days of delivery.
Our returns are free! Remember that you have 10 calendar days for local products or 14 calendar days for international products from the date you received it to return your products.
1. Register your return
Remember that you can only return a product once you have already received it.
Identify your order on Bozinga.com and then choose the product you want to return:
Click on the "Return" button if your product is already marked as Delivered you will be able to start your process without problem.
Otherwise, if your product is still marked as "On the way" it means that we have not received the confirmation of the package, however you can confirm the receipt of your package by clicking within Return on "I already received it" with this you will confirm that you have the product and you can start the return process without problems.
Remember to only do this if you have the product physically in your hands, once this action has been confirmed, you will not be able to initiate a claim of non-receipt.
Fill in all the requested information in a very specific way, the more details about the reason for your return you can provide us, it will be easier to process it.
REMEMBER THAT you must paste each guide generated by product, the destination of each product may be different.
2. Download and print your return guide
Once you have confirmed your return in step 1 on the next screen you can download your return guide to be printed or we will send it to you by email in less than 48 hours.
In case you cannot print it at that time, this option will be enabled up to 5 business days after starting the return process (the same time you have to use the guide). So if you do not use it within this time, we will not be able to accept your return. This option will be within the details of your order.
* If your product is large, the return guide is different and we will send it to you by email in less than 48 hours.
3. Pack your product and paste your return guide
Store the product as you received it and in good condition: in its original packaging and in the box or envelope in which we sent it to you.
Glue the parcel guide to the outside of this box or packaging. Please do not do it directly in the original packaging of the product as the glue could damage it and this would cause the return to be rejected.
Be sure to include all the instructional accessories and labels that you received. Each generated guide is assigned to a specific return. Please paste each guide generated by product, the destination of each one may be different and if they arrive at the wrong destination you will not be able to receive a correct refund.
Send us your package taking it directly to the nearest Serviantega branch or to the one we specify in your email.
* If your product is large, the collection is mandatory and we will contact you to schedule it. Please note that the return process for products with these characteristics may take time.
Normally the product lasts 3-5 business days on the way.
We will notify you by email when your product reaches our warehouse.
5. Approval and refund
Once the product is received, we will carry out a quality control for 3 business days to determine its status. If the return is successful, we will immediately send you the amount paid for the product.
Remember that the refund time will depend on the payment method you have chosen.
RETURN OF STANDARD PRODUCTS
• Choose the reason for your return. Please be very specific in the comments about the reasons for your return.
• Then click on the "Download return guide" button from "My account" where you can download the parcel guide to return the product without problems. For this, your product must not meet one of these conditions:
• The value of the product is greater than 300,000 pesos.
• It is a large product.
• It does not allow you to automatically download the return guide.
After downloading it, you must print the guide. Do not forget that this is valid for 5 calendar days from the day you can make the return request.
You can only download a guide so if you do not use it within this time, we will not be able to accept your return.
RETURN OF LARGE PRODUCTS
1. Please be very specific in the comments about the reasons for your return. If your product arrived in poor condition within the next 2 calendar days, describe the damage it presents. Take photographs so that they are clearly perceived and send them indicating the subject: "Damaged by transport" and your order number.
2. In the next 24 business hours (within Colombia) we will contact you to schedule the collection of your product; please. It is very important that you pack it trying to leave it as you received it. Note that
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